Get in Touch With Us
This page tells you how to contact the editorial team at Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research casinos that operate outside the GamStop self-exclusion scheme and publish guides on their bonuses, payments and terms for UK readers. We are a comparison and research publisher, not a casino operator, so we have no access to your account, your balance or your withdrawal.
Email us directly
Write to us at [email protected]. Messages are read by a person, not filtered into an automated reply loop. We aim to come back to you within a few working days, and longer enquiries that need us to re-check an operator's published terms may take a little more.
To get a useful answer first time, include:
- The page on eatproost.com you were reading, if your question relates to something we published.
- The casino name, if your question is about a specific operator listed on our trusted non GamStop casinos comparison.
- What you have already checked — for example the bonus terms page, the cashier limits or the operator's own live chat transcript.
- Screenshots or dates where a claim is time-sensitive. Our published research was last fact-checked on 23 September 2026, and terms change without notice.
Please do not send us copies of your passport, bank statements, card numbers or any other identity documents. We never need them, and we will delete anything of that kind that reaches us.
How we make money, and why it does not change the rankings
Some of the casino links on this site are commercial. If you open an account through one of them, Non Gamstop Casinos may receive a commission from the operator. That arrangement is disclosed here because it sits behind the listings you see across the site. It does not buy a position, a rating or a favourable write-up, and our editorial ratings are our own assessment of published information — they are not customer-review scores and they are not the result of us depositing, playing or withdrawing anywhere. If you believe a listing reads as though it were paid for, tell us and we will look at it again.
What we can and cannot resolve
| You contact us about | What we can do |
|---|---|
| A factual error, outdated bonus figure or broken link on our site | Re-check the operator's published terms and correct or remove the claim |
| How wagering requirements, maximum bonus bets or cashout caps work | Explain the mechanics and point you to the guide that covers them |
| Whether a payment method is available to a UK customer | Tell you what the operator publishes, and say plainly where we cannot verify it |
| A blocked withdrawal, a closed account or a held balance | Nothing directly — you must use the casino's own complaints procedure. We can explain the usual steps |
| Reversing a GamStop registration | Nothing. Only GamStop can act on a GamStop registration, and only after the chosen exclusion period has run |
| Partnership, media or content enquiries | Review the proposal and reply, whether or not we take it forward |
Reporting something about a casino we list
Reader reports are the fastest way we learn that an operator's behaviour has drifted from what it advertises. The reports we act on most often concern bonus terms, payments and verification.
Bonus and promotion queries
Offers in our listings are the operator's advertised headline figures and always carry conditions. Betmica heads our table with an advertised welcome offer of 570% up to £5,700 plus 270 free spins; Kikibet advertises 350% up to £5,555 with 300 free spins; Betninja advertises £1,000 plus 100 free spins for new players. Big percentages do not tell you what the bonus is worth — the wagering multiple, the maximum bet allowed while a bonus is active, the expiry date and the cap on what you can withdraw from bonus winnings do. If our figure for any of those no longer matches the operator's terms page, send us the discrepancy. Deposit bonuses, free spins, no-deposit offers, cashback and loyalty rewards each carry different rules, and game contribution varies: slots typically count in full towards wagering while table games such as blackjack, roulette and baccarat count for far less or nothing at all.
Payment and withdrawal queries
Tell us which method you used and what you were told. The practical issues UK readers raise with us most often are:
- GBP accounts and conversion — several offshore sites price in euros or dollars. WinnerIsland and Smash Casino advertise their welcome packages in euros, and CoinPoker in dollars, so a British customer may face conversion on both the deposit and the payout.
- Debit cards — UK credit card gambling is prohibited; debit card acceptance on offshore sites varies by issuer and can fail without explanation.
- E-wallets and PayPal — PayPal is rarely available on casinos outside the Gambling Commission's remit. Check before you deposit rather than assuming.
- Bank transfer — usually the slowest route and sometimes the only one available above a certain withdrawal size.
- Cryptocurrency — common on this type of site and central to a poker-led operator like CoinPoker. Transfers are quick but the value can move between request and receipt, and network fees apply.
- Fees, minimum deposits and withdrawal limits — daily, weekly and monthly caps are the single biggest cause of the complaints readers describe to us. Read them before you deposit, not after you win.
Withdrawal timings are advertised speeds, not results we have measured. Every operator will run identity checks (KYC) and may run source-of-funds checks before releasing money, and those checks are usually what causes the delay people write to us about.
Games, sport and the rest of the offering
If your question is about what is actually available, be specific. These sites generally run slots from third-party software providers, with RTP and volatility published per title, alongside progressive jackpot games, live dealer rooms for blackjack, roulette and baccarat, and mobile versions of most of it. Several also run a sportsbook beside the casino — pre-match and in-play markets, esports, accumulators, bet builders and cash-out, often on a shared wallet so a casino bonus and a sports free bet draw on the same balance under different rules. Sports free bets usually carry minimum qualifying odds, commonly quoted as a decimal figure such as 1.80 or higher. We cannot tell you which individual games a casino stocks on any given day, because catalogues change constantly; check the lobby.
Complaints about an operator, not about us
We cannot intervene in a dispute between you and a casino. The route that works is procedural, and in this order:
- Raise it in writing with the casino's own support team and ask for a ticket reference.
- Escalate through the operator's formal complaints procedure, which its terms must set out.
- If unresolved, take it to whichever alternative dispute resolution body the operator names in its terms.
- Contact the licensing authority printed in the site footer.
This is where the regulatory distinction matters. Casinos licensed by the UK Gambling Commission are required to participate in GamStop, which covers Great Britain — England, Scotland and Wales. Northern Ireland is governed separately and is not within the Commission's licensing remit. Casinos not on GamStop hold licences elsewhere, commonly Curaçao, and accepting British customers is not the same thing as being authorised by the Commission to serve them. In practice that means the UK complaints and consumer-protection framework does not apply to them, disputes are handled under the overseas regulator's rules, and your recourse is narrower. Anyone using these sites must be 18 or over. Never let anyone tell you a casino is completely safe or that a payout is guaranteed — no honest publisher can promise either, and we will not.
If gambling has stopped being entertainment
Tell us in your message if that is what prompted you to write, and we will reply with support information rather than casino content. Gambling is not a way to make money or to fix a financial problem.
- GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat available.
- GamStop lets residents of Great Britain self-exclude from all Gambling Commission-licensed sites for six months, one year or five years. It does not reach operators licensed overseas.
- Blocking software installed on your phone and computer restricts access to gambling sites regardless of where they are licensed, which closes the gap GamStop leaves.
- Bank gambling blocks offered by most UK banks stop card payments to gambling merchants.
- Operator tools — deposit limits, loss limits, time-outs and account closure are available on most sites, including many offshore ones. Their quality varies, and that is one of the things we look at.
How we assess the casinos you are writing to us about
Our listings are built from published, checkable information: licensing details shown by the operator, the full bonus terms rather than the headline percentage, the cashier's stated payment methods, currency options and limits, the games and providers on offer, the sportsbook if there is one, the responsible-gambling controls in the account area, and how support can be reached. We do not open accounts, deposit or play. Where something cannot be verified, we say so rather than filling the gap. Ratings such as the 10.0 beside Betmica or the 9.5 beside Rivo and Daytonaspin are editorial judgements on that evidence, not user ratings, and commission plays no part in them.
Before you write
If your question is about which sites we rate and why, the comparison page will probably answer it faster than we can by email. If it is about a term you have run into and cannot make sense of — a wagering multiple, a maximum bonus bet, a cashout cap, a verification request — send it over with the wording you were given, and we will explain what it means in practice. Either way, a short message with a link or a screenshot gets a better answer than a general one.